“Supporting distance students online: OTEN initiatives”
By Margot McNeill and Phillip Lantry, both of OTEN.

OTEN has found that ‘amongst the highest priorities for students are: faster turnaround and more feedback on assessment, more contact with teachers and other students for motivation, and, more structure in their study programs’ (p2-3)

In addition to providing a site for student support, a ’staffroom’ has been set up - OTEN has more off-site than on-site staff, this staff room also has specific course areas where teachers can gather to share information about their specific course such as marking guides. (p6)